Terms of Service

Last updated: March 12, 2026

1. Agreement to Terms

These Terms of Service ("Terms", "Agreement") govern your access to and use of Calemio, a mobile application and related services (collectively, the "Service") provided by Mio Bilgi Teknolojileri A.Ş. ("Company", "we", "our", "us"), a company registered in Sivas, Turkey. By downloading, installing, accessing, or using Calemio, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree with any part of these Terms, you must not access or use the Service. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service, you represent that you are at least 18 years old and have the full legal authority, right, and capacity to enter into this Agreement and to abide by all of its terms and conditions.

2. Service Description

Calemio is an AI-powered appointment management platform designed for businesses and professionals across 29+ industries. The Service includes, but is not limited to, appointment scheduling and calendar management, client relationship management and contact databases, an AI assistant (Mio) for intelligent scheduling support and business insights, business analytics and reporting dashboards, multi-branch and multi-location management, team management with role-based access controls, automated notifications and appointment reminders, and integration with third-party services. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

3. Communications

By creating an account on our Service, you agree to receive communications from us, including but not limited to newsletters, promotional materials, product updates, and service announcements. These communications may be sent via email, push notifications, in-app messages, or SMS. You may opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in the communication, adjusting your notification preferences in your account settings, or contacting us at info@miox.io. Please note that even after opting out of promotional communications, you will continue to receive transactional and service-related messages that are necessary for the operation of your account, such as appointment confirmations, security alerts, and billing notifications.

4. Account Registration and Security

To access certain features of the Service, you must create an account and provide accurate, current, and complete registration information. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to immediately notify us at info@miox.io of any unauthorized use of your account or any other security breach. The Company shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion if we reasonably believe that user conduct violates applicable law, is harmful to our interests or the interests of another user, or for any other reason at our discretion. Usernames must not infringe upon the rights of others, be offensive or vulgar, or use protected trademarks without authorization.

5. Subscriptions and Payments

Calemio offers both free and premium (Calemio Pro) subscription plans. Premium subscriptions are available through in-app purchases via the Apple App Store or Google Play Store. By subscribing to a premium plan, you agree to the following:

  • Subscriptions are billed on a recurring basis (monthly or annual, depending on the plan selected) and automatically renew at the end of each billing cycle unless cancelled before the renewal date
  • You can manage or cancel your subscription at any time through your device's app store settings (Apple App Store or Google Play Store). Cancellation will take effect at the end of the current billing period
  • A valid payment method is required to process payment for your subscription. You authorize us and the applicable app store to charge your payment method for all fees incurred in connection with your subscription
  • Refunds are subject to the refund policies of the Apple App Store or Google Play Store, as applicable. Except where required by law, paid subscription fees are non-refundable
  • The Company reserves the right to modify subscription pricing at any time. Price changes will be communicated to you at least 30 days before they take effect. Your continued use of the Service after a price change constitutes your agreement to pay the updated subscription fee
  • If a payment fails or is declined, we may suspend access to premium features until the outstanding payment is resolved. We will attempt to notify you of any payment issues via email or in-app notification

6. Free Trial

The Company may, at its sole discretion, offer a free trial subscription for a limited period of time. You may be required to provide billing information to sign up for a free trial. You will not be charged during the free trial period. On the last day of the free trial period, unless you have cancelled your subscription, you will be automatically charged the applicable subscription fee for the plan you selected. The Company reserves the right to modify or cancel free trial offers at any time, without notice, in its sole discretion.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service in any way that violates any applicable national, international, federal, provincial, or state law or regulation
  • Exploit, harm, or attempt to exploit or harm minors in any way by exposing them to inappropriate content or otherwise
  • Upload, transmit, or distribute any malicious content, computer viruses, worms, Trojan horses, or any other form of harmful code or software
  • Attempt to gain unauthorized access to any part of the Service, other accounts, computer systems, or networks connected to the Service through hacking, password mining, or any other means

8. Prohibited Uses

In addition to the acceptable use restrictions above, you are expressly prohibited from:

  • Using the Service to store, process, or transmit any content that infringes upon the intellectual property rights, privacy rights, or other rights of any third party
  • Using the Service to collect or store personal data about other users or clients without their express, informed consent and a valid legal basis for processing
  • Reselling, sublicensing, or making the Service available to any third party without our prior written consent
  • Using the Service to generate or distribute false reviews, testimonials, or endorsements
  • Circumventing, disabling, or otherwise interfering with security-related features of the Service, including features that prevent or restrict use or copying of any content
  • Using the Service to store or transmit content that is discriminatory, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense
  • Using the AI assistant (Mio) for any purpose other than its intended use within the context of appointment management and business operations
  • Attempting to manipulate, exploit, or abuse AI features to generate misleading, harmful, or inappropriate content
  • Using the Service to engage in any activity that could subject the Company to legal liability or cause harm to our reputation
  • Accessing or using the Service from any jurisdiction where such access or use is prohibited by applicable law
  • Creating multiple accounts for the purpose of circumventing account restrictions, free trial limitations, or subscription requirements
  • Benchmarking or conducting competitive analysis of the Service without our prior written consent

9. Your Data and Responsibilities

You retain full ownership of all data you enter into Calemio ("User Content"), including but not limited to business information, client records, appointment details, and notes. By using the Service, you grant Mio Bilgi Teknolojileri A.Ş. a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and display your User Content solely for the purpose of providing and improving the Service. You represent and warrant that you own or have the necessary rights and consents to enter all data into the Service, and that doing so does not violate any applicable law or third-party rights. Users who enter client personal data into Calemio act as data controllers under KVKK and GDPR, and Mio Bilgi Teknolojileri A.Ş. acts as a data processor on their behalf. As a data controller, you are responsible for obtaining appropriate consent from clients before storing their personal information, ensuring that data processing complies with all applicable data protection laws (including KVKK, GDPR, and any sector-specific regulations), maintaining the accuracy of client data entered into the Service, responding to data subject access requests from your clients, and notifying affected individuals and relevant authorities in the event of a data breach involving client data. The Company will provide reasonable assistance to you in fulfilling your obligations as a data controller, as described in our Privacy Policy.

10. AI Assistant (Mio)

Calemio includes an AI-powered assistant named Mio that provides scheduling suggestions, business insights, automated reminders, and operational support through natural language voice and text interactions. You acknowledge and agree that AI-generated suggestions, recommendations, and insights are advisory in nature only and should not be relied upon as the sole basis for business, financial, legal, medical, or any other professional decisions. The Company does not warrant the accuracy, completeness, or reliability of AI-generated outputs. You are solely responsible for verifying and evaluating AI suggestions before acting on them. The use of Mio is subject to the terms set forth in our AI Disclosure, which is incorporated herein by reference. The Company reserves the right to modify, update, or discontinue AI features at any time to improve performance, comply with regulatory requirements, or for any other reason at our discretion.

11. Intellectual Property

The Service and its entire contents, features, and functionality — including but not limited to all information, software, source code, algorithms, AI models, text, displays, images, video, audio, design, presentation, compilation, and arrangement thereof — are owned by Mio Bilgi Teknolojileri A.Ş., its licensors, or other providers of such material, and are protected by Turkish and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose, subject to your compliance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Service, except as incidentally necessary for normal use of the Service. The Calemio name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Mio Bilgi Teknolojileri A.Ş. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

12. Error Reporting and Feedback

We welcome and encourage you to provide feedback, suggestions, ideas, and bug reports regarding the Service ("Feedback") via info@miox.io or through in-app feedback tools. By submitting Feedback, you acknowledge and agree that you shall not retain, acquire, or assert any intellectual property right or other right, title, or interest in or to the Feedback. All Feedback becomes the sole and exclusive property of the Company, and the Company shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment, attribution, or compensation to you.

13. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or interact with.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MIO BILGI TEKNOLOJILERI A.Ş., ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, LOSS OF BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF THERE IS LIABILITY FOUND ON THE PART OF THE COMPANY, IT SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF WHETHER THE DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.

16. Indemnification

You agree to defend, indemnify, and hold harmless Mio Bilgi Teknolojileri A.Ş., its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including but not limited to reasonable legal fees) arising from or related to your use of the Service, your violation of these Terms, your violation of any applicable law or regulation, your violation of any rights of a third party (including intellectual property rights, privacy rights, or any other rights), any User Content you submit or make available through the Service, or any activity related to your account, whether or not caused by you.

17. Service Availability and Modifications

We aim to maintain high availability of the Service but do not guarantee uninterrupted, timely, or error-free operation. The Company may perform scheduled or unscheduled maintenance, updates, or upgrades that may temporarily affect Service availability. The Company reserves the right to withdraw, amend, or modify the Service, or any part thereof, at any time and without prior notice. The Company shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service. We may also restrict access to certain parts of the Service, or the entire Service, to users at any time.

18. Account Termination

You may delete your account at any time through the app settings or by contacting us at info@miox.io. The Company may suspend or terminate your account immediately, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these Terms, suspected fraudulent activity, or upon request by law enforcement or other governmental authorities. Upon termination of your account, your right to use the Service will immediately cease, and your data will be deleted in accordance with our Privacy Policy within 30 days, except where retention is required by applicable law. All provisions of these Terms which by their nature should survive termination shall survive termination, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

19. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be communicated through the app, by email, or via prominent notice on our website at least 30 days before taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use the Service after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Service and delete your account. It is your responsibility to review these Terms periodically for changes.

20. General Provisions

These Terms constitute the entire agreement between you and Mio Bilgi Teknolojileri A.Ş. regarding the use of the Service, superseding any prior agreements between you and the Company. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the validity of the remaining provisions, which shall continue in full force and effect. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction. These Terms do not create any agency, partnership, joint venture, or employment relationship between you and the Company.

21. Governing Law, Jurisdiction, and Contact

These Terms are governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in Sivas, Turkey. For users located in the European Union or European Economic Area, nothing in these Terms shall deprive you of the protection afforded by mandatory consumer protection laws of your country of residence, and you retain the right to bring legal proceedings in the courts of your country of residence. For any questions, concerns, or notices regarding these Terms, please contact: Mio Bilgi Teknolojileri A.Ş. — Email: info@miox.io — Address: Sivas Teknokent, Sivas, Turkey. © 2026 Calemio by Mio Bilgi Teknolojileri A.Ş. All rights reserved.