Question 1

Does a reminder reveal that the client sees a therapist?

Accepted Answer

The message carries the client’s name, your business name and the appointment time; it never says “session”, “therapy”, or the service or specialist name. If your business name contains “psychology”, it shows in the message too, so choose the name with that in mind. Anyone who opens the link in the SMS sees the service, the specialist’s name and the address. You turn reminders on at setup or in settings.

Question 2

Can I keep my session notes in Calemio?

Accepted Answer

You can add a free-text note to an appointment; notes are stored encrypted in the database with AES-256-GCM. The encryption key is on the server, which is why we don’t say “nobody can read them”. There is no note template, session lock, test or consent form.

Question 3

If a client misses a week, does the series break?

Accepted Answer

No. You move that week’s appointment to another day or time and the rest of the series stays in place. When the process ends, you can cancel “this and following appointments” in one step in the mobile app.

Question 4

I do online sessions. Does it create a meeting link?

Accepted Answer

No. Calemio puts the appointment in the calendar and sends the reminder; you hold the meeting with the tool you already use.

Question 5

I charge for last-minute cancellations. Does Calemio apply that?

Accepted Answer

No. Calemio does not charge cards and runs no late-cancellation rule. If a client cancels on WhatsApp you see it in the calendar. When you have collected the fee you agreed, you record the payment yourself in the mobile app.

Question 6

I take session fees by transfer. Where do I see who paid?

Accepted Answer

In the mobile app you record the client’s cash, card or transfer payment; the balance shows on the client’s record and you can share the receipt as PDF. Calemio does not take payments or charge cards. The payment screens are not in the web portal.

Question 7

We share a room in a group practice. Can we see clashes?

Accepted Answer

If you work in the same business account, you define the room, and Calemio warns you when an appointment is booked into an occupied room. If each of you uses a separate account, the accounts do not see each other’s calendars and there is no clash check between them.

Question 8

I can’t check my phone in session. What does Alo Mio do?

Accepted Answer

If it is set up, it answers when the line goes unanswered; it says it is an AI assistant and that the call is recorded. It gives the free times and leaves the booking request for your approval, or takes a note; a cancellation arrives as a note. It gives no advice. The Calemio team does the setup.

Frequently Asked Questions

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